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Hi all, I'm

Ganesh Chapagain

IT Professional | Technical Support Engineer | Cloud & Infrastructure Specialist

Ganesh Tech GIF

Explore My Work

Professional Summary

Experienced and results-driven professional with a proven track record in desktop support, Intune, Azure AD, networking, server administration, and Microsoft Office 365 administration. Adept at collaborating within teams to deliver exceptional IT solutions. Excels in providing top-notch customer service and ensuring seamless IT operations.

Certifications

CCNA

Cisco Certified Network Associate

AZ-900

Microsoft Azure Fundamentals

MS-900

Microsoft 365 Fundamentals

Fortinet NSE 3

Network Security Expert Level 3

Azure Administrator

Ongoing Certification

Technical Skills

Microsoft Endpoint Manager (Intune)
Azure Administration & Entra ID
FortiGate Firewall
Windows Server (2012–2019)
Microsoft 365 Admin & Security
Routing & Switching (VLAN, OSPF)
VMware & Citrix Virtualization
Network Monitoring (Wireshark, SolarWinds)
PowerShell Automation
AWS (EC2, RDS, S3)

Experience

Technical Support Engineer – NOW Finance

July 2025 - Present

Technical support, user onboarding-offboarding, manage Intune deployments, monitor Azure Entra, Fresh service integration and automate workflows with PowerShell.

Desktop Support Analyst – Bank of Queensland

Feb 2023 - July 2025

Supported O365, Teams administration, Intune admin, and managed onboarding/offboarding of users.

Systems Engineer – Jasco Consulting

Sept 2021 - Feb 2023

Managed Intune, VMware, Office 365, Teams administration, Intune admin, and security solutions.

Education

Bachelor of Information Technology

Melbourne Polytechnic, Preston (2018–2021)

Key Subjects: Network Design, Security, Project Management, Penetration Testing.

Higher Secondary Education (Year 12)

New Horizon College, Butwal, Nepal (2015–2017)

Subjects: Physics, Chemistry, Mathematics, English

Contact Me

Reach Out to Me!

Ganesh Chapagain

Think I am a good fit for your team or just want to say hi? My inbox is open for all.

Technical Support Engineer

Melbourne, Victoria, Australia